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Renny
ICE Mod |
Post subject: foreign phone calls  Posted: Tue Jun 21, 2011 5:00 pm |
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The Last Hippie
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| Joined: | 26 Jun 2006 |
| Posts: | 28441 |
| Location: | Ohio |
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OK, i am pissed.
trying to set up a payment plan through "ALLY" the new GMAC, and i am having a hell of time doing it.
already spoke with 2 people, on my third. the first 2 were not even the USA. that's right people, General Motors corp, Detroit Michigan, has their phone reps located out of the country.
after my third phone call (this ordeal began at 10:00 AM this morning and it now 5:00pm), i think i am on the right track. i spoke with a supervisor, in America, i had to ask to be transferred to the USA, and she has it the fast rack, and hopefully the right track.
i recently found out that you can ask to transferred the USA anytime that you get a foreign agent and they MUST transfer you. i will do this from now on, for sure.
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Incorrectly is the only word that when spelled correctly is still spelled incorrectly.
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JohnG
ICE Mod |
Post subject: foreign phone calls Posted: Tue Jun 21, 2011 9:37 pm |
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Boney Fingers Jones
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| Joined: | 03 Aug 2006 |
| Posts: | 40800 |
| Location: | Sunny Massapequa Park, NY |
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I miss GMAC.
_________________
"Every day a little sadder,
A little madder,
Someone get me a ladder."
ELP
“You can't have everything. Where would you put it?”—Steven Wright
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DanO
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Post subject: foreign phone calls Posted: Tue Jun 21, 2011 10:15 pm |
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Friend of Jimbo.
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| Joined: | 30 Jul 2006 |
| Posts: | 8856 |
| Location: | Sitting on a Cornflake |
| Bannings: | Banned on the run |
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Not sure how true this is, but I heard that DELL has a premium service whereby one is guaranteed to speak with an American representative.
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DanO
"Orphans always make the best recruits." ~ M
My author page at Amazon
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Don57
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Post subject: foreign phone calls Posted: Tue Jun 21, 2011 10:41 pm |
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| Joined: | 01 Feb 2008 |
| Posts: | 1278 |
| Location: | Long Island , NY |
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In the last 2 weeks I've had to call XM radio twice ,foreigners both times , they were both annoying but not terrible .
Verizon internet about 4 or 5 times , foreigners that I couldn't understand at all and I became noticeably pissed during the calls . Microsoft , foreigners that spoke good english and Asus computers who to my surprise were Americans . I know we all need to work and feed our families but I would like to speak to someone in my country that speaks my language . I'm sure if I lived in Tokyo , Oslo or Hamburg and made these calls I wouldn't wind up talking to someone in Pakistan . I did not know about the transfer to America thing . From now on I will be asking to be transferred as soon as I have to ask "what did you say ?" .
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Geff R.
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Post subject: foreign phone calls Posted: Wed Jun 22, 2011 1:24 am |
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I love Music & hate brickwalled audio
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| Joined: | 27 Sep 2006 |
| Posts: | 37646 |
| Location: | The Pasture |
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Funny, i was mentioning that earlier. Had some issues with my mortgage today, & I didn't enjoy s/w someone in India. Grr. Mind you, they wouldn't enjoy having to call here for cs either.
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Putty Cats are God's gift to the universe.
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(T)Eddy
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Post subject: foreign phone calls Posted: Wed Jun 22, 2011 5:39 am |
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Hold yourself together, (T)Eddy----it's only IMWAN
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| Joined: | 02 Jul 2009 |
| Posts: | 11767 |
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Renny wrote: OK, i am pissed.
trying to set up a payment plan through "ALLY" the new GMAC, and i am having a hell of time doing it.
already spoke with 2 people, on my third. the first 2 were not even the USA. that's right people, General Motors corp, Detroit Michigan, has their phone reps located out of the country.
after my third phone call (this ordeal began at 10:00 AM this morning and it now 5:00pm), i think i am on the right track. i spoke with a supervisor, in America, i had to ask to be transferred to the USA, and she has it the fast rack, and hopefully the right track.
i recently found out that you can ask to transferred the USA anytime that you get a foreign agent and they MUST transfer you. i will do this from now on, for sure. Did you finally get a chance to talk to this lady about ALLY when they re-connected you to the US? 
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Renny
ICE Mod |
Post subject: foreign phone calls Posted: Wed Jun 22, 2011 6:54 am |
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The Last Hippie
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| Joined: | 26 Jun 2006 |
| Posts: | 28441 |
| Location: | Ohio |
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update:
i had to call back, of course, and again a foreigner answered the phone. i immediately asked for someone in the USA and got connected in about 15 seconds. i will never speak with an overseas phone rep again.
BTW - my issue was resolved within about 2 minutes once the american woman got on the phone. she sent me a fax, i faxed it back, done!
_________________
Incorrectly is the only word that when spelled correctly is still spelled incorrectly.
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